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Kurwish
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PostSubject: I need your help guys.   Mon Oct 12, 2009 1:15 am

Today i tried to log in game and i got msg that my account is blocked. When i log in MYKOL it say im banned for 999 days, but it doesnt say why im banned.
Apparently i was banned at 06. october 2009 at 15:46 hour, when i wasnt online.

I send ticket, # 091011-000555, so if you can bump it Smile
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UnHolyPaladiN

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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 2:43 am

How can we bump a ticket lol?
Make an official forum thread and I will gladly bump it
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Yenom
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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 9:25 am

Same thing happened to me a few months back. Make a topic on offical forum, for subject I would suggest making it towards a GM, and there is also a special thread on firums called "Why was I banned?".

I suggest making a post in both that topic and also the Ares forum.
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Magicshay
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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 3:39 pm

yes Kur make thread plx
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Magicshay
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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 4:21 pm

ok ill start a topic
it's in ares could not find the "why was I banned"
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Rhoslyn

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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 6:25 pm

post a link please shay
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Magicshay
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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 9:22 pm

ARES SECTION LOL CANT ADD THREAD DONT KNOW HOW
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Manilas

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PostSubject: Re: I need your help guys.   Mon Oct 12, 2009 11:00 pm

They removed the "Why was I banned" thread because of this

Quote :
Why Was I Banned? Removed
Due
to some recent changes in policy, there's a movement going to more
strictly enforce account privacy on the forums. As such, I have closed
my "Why Was I Banned?" threads and will no longer be answering requests
about bans on the forums for any reason.

If your account has
been blocked, you are free to submit a ticket to customer support to
request clarification about the matter or to request an investigation
if you think the ban was made in error. Such matters will not be
handled here on the forums any longer and all posts made towards such
an end will be deleted.

Have a nice day.

This post has been edited by Athenrye: Oct 5 2009, 07:27 PM
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Kurwish
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PostSubject: Re: I need your help guys.   Wed Oct 14, 2009 11:08 pm

Well thats it.. I got this response from K2

Greetings xxxxxx,

Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

I
regret to inform you that this account has been closed, as someone with
access to this account was observed performing an inappropriate
activity which violates our posted Terms of Service policy. This
account will not be unblocked and all current/future tickets will be
closed with no further action taken.


Funny thing is that i didnt been online for few weeks and nobody, really nobody has access to my account.
1000 USD gone to hell. Tyvm too all, ill log with another account to say goodbye.
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Manilas

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PostSubject: Re: I need your help guys.   Wed Oct 14, 2009 11:49 pm

Well, I do remember seeing your Rogue online last week, or was it the week before that. Don't remember if you ever answered though.
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Yenom
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PostSubject: Re: I need your help guys.   Thu Oct 15, 2009 10:55 am

4 a.m atm and drunk, lol . Your not gonna give in that easy are you? I'll make a post here tommorrow and you can copy/paste onto official forums mf.
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RumGirl

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PostSubject: Re: I need your help guys.   Thu Oct 15, 2009 8:33 pm

I will bump the topic too....once yenom puts up the post
Mod closed shays post before I had a chance to bump hers.
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Yenom
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PostSubject: Re: I need your help guys.   Thu Oct 15, 2009 9:08 pm

Kur, if you have an acct on official forums I would try posting there, if not just create one now. It seems that the forum mods are closing all the topics from people that need help but its at least worth a try. Please insert your character name at the bottom of the post. KO customer support sucks, so maybe Dehealer could get an answer for you on twitter.

Subject: Athenrye assistance please

After not being logged in game for about 2 weeks I tried to log in and found out that on Oct 6 15:46 my account was banned for 999 days. I was not logged into game for days prior to this ban and it was on Oct 11 that I first tried to enter game. I sent in a ticket (091011-000555) and was told it was for inappropriate activity.

Since I'm the only person with access to my account, I'm afraid that my account was hacked. Could you please check the IP logs and/or give me an idea of what is going on?
My character name is
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Kurwish
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PostSubject: Re: I need your help guys.   Thu Oct 15, 2009 10:26 pm

Ty very much Yenom, ill try it.
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Yenom
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PostSubject: Re: I need your help guys.   Fri Oct 16, 2009 2:33 am

I didn't see post, but someone said it was there and closed already, pfff damn broken game with no CS. Maybe Unholy and/or Mani can get ahold of GM on twitter.
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Manilas

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PostSubject: Re: I need your help guys.   Fri Oct 16, 2009 3:55 am

Yup, getting on Twitter right now.

Also, the thread did get closed but I believe it got moved also to moderator section for further investigation.

I'll verify with Nothos and Makiya if it is the case.
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Kurwish
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PostSubject: Re: I need your help guys.   Fri Oct 16, 2009 12:54 pm

Yea. I posted it but it was closed, and deleted or moved after 15 mins
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Manilas

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PostSubject: Re: I need your help guys.   Fri Oct 16, 2009 6:29 pm

Ok, Makiya answered me this

He didn't have time to see the topic. He didn't answer me if it was moved to moderator section for further investigation.

What he did promise me is that he will bring this to the attention of Aleenia on Sunday (her week-end days are Fridays and Saturdays so she doesn't check messages until Sundays).

So, stay tuned and let's hope for the best.
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Kurwish
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PostSubject: Re: I need your help guys.   Fri Oct 16, 2009 8:03 pm

Ty guys for your help. Ill log ingame as soon as i can. I work 12 hours every day so i dont have time to log in.

Funny thing is that im banned after my 3 months premium run out.
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Magicshay
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PostSubject: Re: I need your help guys.   Tue Oct 20, 2009 3:16 pm

guys he still cant get on account ;((((( so twitter as needed lol ty <3
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UnHolyPaladiN

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PostSubject: Re: I need your help guys.   Wed Oct 21, 2009 1:31 am

Heh.. I thought this was solved.. I will spam Twitter for you kur..
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chintan

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PostSubject: Re: I need your help guys.   Sat Nov 07, 2009 10:10 pm

Sorry to hear the bad news I Hope you get your account back man.
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Kurwish
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PostSubject: Re: I need your help guys.   Sun Nov 08, 2009 8:35 pm

Still my tickets are geting ignored by CS. They dont even answer me.. I could use some help please.

Ty
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RumGirl

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PostSubject: Re: I need your help guys.   Mon Nov 09, 2009 7:36 pm

I dont know what I can do to help....Shay help him please
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RumGirl

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PostSubject: Re: I need your help guys.   Fri Nov 13, 2009 9:08 am

I posted his ticket # on my post in forums...hope they can help you kurwish

http://forum.knightonlineworld.com/forum_en//index.php?showtopic=236055
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